Shipping policy

All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. We will contact and confirm the exact fee you will be charged.

For simple flat rate shipping: We offer 25.000 VND flat rate shipping to Ho Chi Minh City and 50.000 VND flat rate shipping to the rest of Vietnam.

Free Standard Delivery

Use CODE: Kallos | Free shipping on all products • Minimum quantity of 03 items • For Ho Chi Minh City • Maximum weight: 3.000 Gram.

Use CODE: Kallos Vietnam | Free shipping on all products • Minimum quantity of 06 items • For the rest of Vietnam • Maximum weight: 1.500 Gram.

Shipping Unit

We are cooperating with the following units: 

(a) Giao hàng tiết kiệm; (b) Giao hàng nhanh; (c) BEST; (d) Ninja Van; (e) J&T.

Refunds, returns, and exchanges

Please check our return policy page to get more details.

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at kim@kallos.vn with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at kim@kallos.vn.