Deposit Agreement
To ensure the authenticity of orders, for large value orders that choose payment on delivery (COD), a partial deposit will be required upfront. The remainder of the payment will be due upon receipt of the goods.
Deposit Policy
Please note that the deposit policy applies only to specific products. The requirement for a deposit is in place to confirm the order and guarantee its processing.
Deposit and Payment Time
- Total Deposit Amount: 30% of the total order value.
- Payment Timing: Payment is due immediately after order confirmation.
Payment Method
Payments should be made via Bank Transfer to the following account:
- Account Name: Nguyễn Quốc Thiên Kim
- Account Number: 19039.143.276.011
- Bank Name: Techcombank
- Branch: Ho Chi Minh City
Transfer Information
To help the Customer Care Department process the transaction efficiently, please ensure the transfer description includes the following information:
- [Customer Name – Order Number]
For example: [Nguyen Thi B – #VN1234].
Once the deposit payment is confirmed, Kallos Vietnam will contact you via email or phone to confirm your order. We will then proceed with processing the order and ensure the goods are delivered to you within the specified time.
Refund of Deposit
If you decide to cancel your order, please notify the Customer Care Department immediately so that we can assist you in processing the deposit refund. However, please note that once the order has been processed and is in the delivery process, it will not be possible to refund the deposit.
Refunds and cancellations are handled on a case-by-case basis, but we will strive to provide a satisfactory solution for all our customers.
For any further questions or assistance, please do not hesitate to contact us at:
kim@kallos.vn
