Chính sách vận chuyển
Order Processing Time
All orders placed through our website are processed within 3–7 business days (excluding weekends and holidays) after your order confirmation is received.
Once your order has shipped, you will receive an email notification with tracking information, allowing you to monitor its delivery status until it arrives.
Domestic & International Shipping Rates
Calculated Shipping Rates
Shipping costs are automatically calculated and displayed at checkout based on your order’s weight, dimensions, and destination. After reviewing your order, we will confirm the final shipping charges with you.
Flat-Rate Shipping
We also offer convenient flat-rate shipping:
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Vietnam: 50,000 VND – applicable to all regions, regardless of weight or size.
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United States: 2,800,000 VND – up to 5 kg.
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United Kingdom: 2,200,000 VND – up to 5 kg.
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Germany: 3,000,000 VND – up to 5 kg.
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Australia: 2,000,000 VND – up to 5 kg.
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Singapore & Malaysia: 1,250,000 VND – up to 5 kg.
Shipping Partners
We partner with reliable domestic and international couriers including DHL, FedEx, UPS, EMS, Viettel Post, and Nhat Tin Express. These trusted providers ensure your orders are delivered safely and on time.
Customer Support
For any questions or assistance with your order, please contact us at hi@kallos.vn. Our team is always ready to help and ensure your shopping experience is smooth and enjoyable.