Chính sách vận chuyển

All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. We will contact and confirm the exact fee you will be charged.

For simple flat rate shipping: We offer 25.000 VND flat rate shipping to Ho Chi Minh City and 50.000 VND flat rate shipping to the rest of Vietnam.

Shipping Unit

We are cooperating with the following units: 

a. Giao hàng tiết kiệm

b. Giao hàng nhanh

c. BEST

d. Ninja Van

e. J&T

In-store pickup

You can skip the shipping fees with free local pickup at:

1/ No. 243 Ngo Gia Tu Street, Ward 03, District 10, Ho Chi Minh City.

2/ Waseco Plaza, No. 5 Pho Quang Street, Ward 02, Tan Binh District, Ho Chi Minh City.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Please have your order confirmation email with you when you come.

Refunds, returns, and exchanges

Please check our return policy page to get more details.

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at kim@kallos.vn with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at kim@kallos.vn.

Phân phối chính hãng

Hàng hoá được phân phối trực tiếp từ nhà sản xuất.

Hoá đơn mua hàng

Tất cả sản phẩm luôn có Bill mua hàng Quốc tế.

Tem chống hàng giả

Bảo hiểm hàng hoá đến 111% giá trị đơn hàng.