Business Analyst

Background & Purpose of the Job

At Kallos, our goal is to be the most customer-centric company in the world. We aim to provide an unparalleled online shopping experience, where customers can find and discover virtually anything they want to buy. By offering a combination of low prices, an extensive selection of products, and unmatched convenience, Kallos continues to grow and evolve as a world-class e-commerce platform.

The company’s evolution from a simple website to a powerful e-commerce partner and development platform is driven by the spirit of innovation that permeates every aspect of the business. Kallos attracts some of the brightest technology minds in the world, who come together to research, develop, and implement cutting-edge technology designed to enhance the lives of shoppers globally. At Kallos, the mission to improve the customer experience is powered by constant innovation, creating new ways to deliver value, convenience, and satisfaction to users around the globe.

Who You Are & What You’ll Do

As an ideal candidate for this role, you will be a self-starter with a passion for tackling complex problems, learning new systems, and organizing and presenting data in a clear and actionable format. You will thrive in an environment where you are continuously solving analytical challenges, working with data, and collaborating with various teams to help the business make informed decisions.

You will be particularly focused on the e-commerce industry, where you will need to balance your passion for data with the practical application of that data to improve business operations. Your ability to manage multiple projects simultaneously while staying organized and detail-oriented will be crucial to success. You will also be comfortable navigating ambiguity and rapidly changing priorities, while adapting to new challenges in a fast-paced environment.

In this role, your responsibilities will span across project management, data analysis, reporting, and process improvement. You will help business teams and program managers identify key performance indicators (KPIs), track progress, and develop strategies to optimize business processes. Your role will also include generating insightful reports and recommendations that guide decision-making across various departments and teams, helping to drive business success and operational efficiency.

What You’ll Need to Succeed

To succeed in this role, the following skills and experiences will be essential:

Core Responsibilities

• Collaboration with business teams: Work closely with cross-functional teams to understand, define, and document analytical reporting needs, ensuring that business questions are answered and challenges are resolved.

• Data analysis and reporting: Consolidate large amounts of data and provide actionable insights by generating analytical reports. Your reports should provide clear, data-backed recommendations that drive business decisions and process improvement.

• Tracking functional and business specifications: Ensure changes in business or functional specifications are documented properly to track progress against KPIs.

• Root cause analysis and process improvement: Conduct in-depth investigations into business processes, identifying opportunities for optimization and helping to resolve any issues that arise, from organizational inefficiencies to analytical bottlenecks.

• Feasibility studies and special projects: Participate in studies of new and existing programs, contributing your analytical insights to determine feasibility and address any organizational, analytical, or procedural challenges.

Basic Qualifications

• Penultimate-year student pursuing a Bachelor’s degree in a relevant field such as business, data analysis, economics, or another quantitative discipline.

• Availability for a full-time internship for at least 3 months, with the ability to work in Vietnam legally.

• Strong analytical skills: You should be able to ask the right questions, work with complex data, and make informed assumptions to draw conclusions and generate actionable insights.

• Organization skills: The ability to work independently, conducting investigations and analysis that may require multiple steps and careful attention to detail.

• Communication skills: Strong written and spoken communication in English, with the ability to explain complex technical problems clearly and concisely.

• Ability to present data professionally: You must be able to present findings in a structured, clear manner with supporting data, making sure stakeholders can easily understand and act upon the insights provided.

• Fast-paced work environment: You must be able to thrive under tight deadlines and be able to handle multiple competing priorities in a dynamic, fast-moving workplace.

• Cross-functional collaboration: Work effectively with various teams across the organization to gather project requirements and share insights that can drive action.

• Attention to detail and problem-solving: Meticulous attention to detail and the ability to solve complex problems using data and analytical methods will be critical to your success.

Preferred Qualifications

• Proficiency in SQL and Advanced Excel: Experience with array and statistical formulas will be an advantage for analyzing data and presenting findings effectively.

• Knowledge of analytics and statistical tools: Familiarity with tools like SAS, PowerBI, SQL, and concepts such as ETL and data warehousing (DW) will be highly beneficial.

• Visualization tools: Experience with Tableau, Datazen, SSRS, or other visualization platforms to present insights effectively is a plus.

• Experience in the e-commerce industry: Any prior experience in e-commerce or with similar analytical tools used in retail and online business operations is a strong asset.

• Business process improvement: Familiarity with frameworks such as Lean or Six Sigma would be advantageous, as would experience in modeling complex business scenarios to identify areas for improvement.

Recruitment Scams & Fraud Warning

At Kallos, we prioritize the integrity of our recruitment process. We will never ask for money or credit card details during any stage of the hiring process. Be cautious of any suspicious emails or communications that may come from individuals pretending to be recruiters or senior staff members. If you have any doubts about the legitimacy of a message, please disregard it and report it immediately to our official channels. Protect your personal information and stay vigilant against fraudulent activity.