Pre-Order Service

Once you place a pre-order, the delivery time typically ranges from 5 to 7 working days within Vietnam, depending on the product’s availability and shipping process. However, please note that some items, especially those containing liquids or fragile materials, may require a longer processing and shipping time due to special handling or customs regulations.

To get the most accurate and updated information regarding the delivery status of your specific product, it’s best to reach out directly to our Customer Service team. They can provide you with detailed tracking information and any updates on potential delays, ensuring you have the precise delivery timeline for your order.

Once your pre-order has been confirmed and the order processing has begun, it is not possible to cancel or modify the items you’ve selected. This is because we start preparing your order for shipment shortly after confirmation to ensure timely delivery. However, in certain exceptional circumstances, our Customer Service team may be able to assist you in making changes or canceling the order.

If you need to make any adjustments or cancellations, please contact our Customer Service team as soon as possible. The earlier you get in touch, the more likely it is that we can assist with your request, though please note that the ability to accommodate changes depends on the status of your order at the time of contact. We highly recommend reviewing your order carefully before confirming to avoid any inconvenience.

After your order is confirmed, you will be required to make an advance payment of 30% of the total order value as a deposit. The remaining 70% of the order value will be paid upon receiving the goods. This payment structure ensures that your order is processed and secured, while you can pay the balance once the product is delivered to you.

Please note that the advance payment is non-refundable once the order has been confirmed, and the remaining amount is due when you receive your products.

When you confirm your pre-order, the price that is displayed at that time becomes the official and final price for your order. This price is locked in and will not change, regardless of any fluctuations in the product's price after the order has been confirmed. In the unlikely event that the price of the product increases after your order is confirmed, you will not be charged the higher price.

This policy ensures that you are guaranteed to pay the price you agreed to when placing the order. However, please note that if there are any discounts or promotions available at the time of your order, those will apply, and the price will reflect those offers. Once your order is confirmed, you can rest assured that the price is fixed and will not change.

Upon the arrival of your pre-ordered product in Vietnam, our team conducts a thorough inspection to verify the condition and accuracy of the goods. During this inspection, we will take clear photographs of the product and send them to you for confirmation, allowing you to review whether the item meets the specifications and quality you requested.

If, after receiving the images and reviewing your order, you find that the product is defective, damaged, or does not match the description provided, we offer the following options to resolve the issue:

• Refund: We will provide you with a full refund for the product in question. This refund will be processed through the original payment method you used for the order.
• Replacement: If you prefer, we can arrange to purchase the correct product and have it shipped to you at no extra cost. We will ensure that the new product matches your original order.

In the event of any issues with your product, please contact our Customer Service team immediately. Provide them with details about the problem, and we will work closely with you to resolve the situation as quickly as possible. We are committed to ensuring that you receive the correct, high-quality products and your satisfaction is our top priority.

To keep you informed, our Customer Service team will take the initiative to reach out to you with updates on the availability and status of your pre-order. Once your order has been processed, you will receive accurate information regarding the estimated arrival time and the overall shipment schedule.

If there are any changes to the delivery timeline, such as delays or updates on the product’s availability, you will be promptly notified via the contact details you provided during your order. Our team will also provide you with any necessary steps you may need to take, such as confirming your delivery address or any special instructions for shipping.

Additionally, you can contact our Customer Service team at any time to inquire about the status of your order. Whether you need updates on stock availability or a more specific delivery timeline, we’re here to ensure you receive timely and accurate information every step of the way. Your satisfaction is our priority, and we will keep you informed throughout the process.

When you place a pre-order, we will inform you about any ongoing promotions, discounts, or special offers that may apply at that time. Our promotional programs are updated periodically and can vary depending on the season, product category, or special events. These promotions are often time-sensitive, so it’s important to check the available offers when placing your order.

One of our most popular ongoing promotions is free shipping for orders that contain two or more products. This is a regular offer we maintain to provide added value for our customers. However, please note that the specific terms of each promotion (such as eligibility or duration) can change, so we encourage you to review the details carefully.

In addition to this, we occasionally offer other limited-time discounts, bundle deals, or exclusive offers for pre-order customers. To stay informed about the latest promotions and updates, you can visit the dedicated promotions page or follow the link here for more details.

We highly recommend checking for any available discounts at the time of your pre-order to ensure you are getting the best deal possible. Should you have any questions or need assistance regarding a promotion, feel free to reach out to our Customer Service team, who will be happy to help!

Yes, we offer a warranty for all pre-ordered products to ensure their integrity upon delivery. Specifically, we guarantee that the product will be in perfect condition when it arrives, free from any damage such as breakage or spills that may occur during the shipping process. If your product is damaged in transit, we will take full responsibility for replacing or repairing it at no extra cost to you.

In addition to this, if you encounter any issues with the product during regular use, such as manufacturing defects or malfunctions, you are covered by our warranty policy. In such cases, we will assist you by facilitating the process of sending your product to the manufacturer or an authorized service center for repair or replacement.

Please note that the warranty typically covers defects in material or workmanship, but it does not cover damage resulting from improper use or accidents. If you believe your product requires warranty service, please reach out to our Customer Service team as soon as possible. They will guide you through the process, including providing you with any necessary documentation, instructions for returning the product, and assistance with communicating with the manufacturer or service center.

We want to ensure your complete satisfaction with your purchase, and our Customer Service team is always here to support you with any warranty-related concerns or inquiries.

Yes, you can pre-order products that are not currently listed on our website. If you are interested in purchasing an item that is out of stock or not featured online, we encourage you to reach out to our Customer Service team. You can contact us through various channels, including Live Chat, Zalo, or Email, and provide the details of the product you wish to pre-order, such as the product name, model, or any specific features you're looking for.

Once we receive your request, our team will assist you by checking with our suppliers or manufacturers for product availability. We will provide you with detailed information about the product, including its expected availability and estimated delivery time. If the product is available for pre-order, we will guide you through the pre-order process, including payment and shipping options.

Additionally, if the product is not available at the moment, we can inform you when it is expected to be restocked or offer alternative suggestions that may meet your needs. We strive to accommodate your requests and ensure you have the best possible shopping experience, even for items that are not currently available on the website. Please don't hesitate to reach out to us with any questions or to initiate a pre-order request. Our Customer Service team is here to assist you every step of the way.